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Support

Email Software Configuration

To set up your email program to send and receive email from your domain, you need the following information:

Configuration Details
User Name
User name is the name you provided when you applied for this account (all packages), or when you added a new user via the Site Admin Routine (hosting packages only).

Password
The password you use is the password provided when you applied for this account (all packages), or when you added a new user via the Site Admin Routine (hosting packages only).

POP3 Server Name
The POP3 Server is the mail server which you check to RECEIVE your email. The value required is yourdomainname.com

SMTP Server Name
The SMTP Server is the mail server which you use to SEND your email. The value required is also yourdomainname.com
POP before SMTP
The mail server is set up so that you must log in and check mail on your POP server before you are allowed to send any mail through your SMTP server.

This is a "safety precaution" to prevent unauthorised people using your domain's mail server to send unsolicited email or spam.

If you get an error message "Relaying Denied" it will mean that you have tried to send a message without first checking for incoming messages.

Alternate Email Checking Procedure
An alternate method of checking your email is to log in to OpenWebMail at http://www.yourdomainname.com/openwebmail/ (once delegated) with your user name and password.

This method allows you to send and receive emails using your web browser instead of email software.

It can be useful for example, if you think you may be having difficulties - i.e. it seems really "slow" - when you are checking email with your email software. The "slowdown" could simply be a LARGE message that is taking a lot of time to download.

Check with OpenWebMail first in such instances. You can then decide to read and delete these large messages at the server, rather than downloading them through your email software.

Email Rules and Filters
A good practice to speed up the processing of incoming emails is to use the "rules" and/or "filters" options in your email software.

Careful setup of these things can, for example,

  • limit the size of messages automatically downloaded to less than say 20k.
    Larger messages can then be flagged to be downloaded IF you want them, or can be removed from the mail server without downloading.
    This also can "warn" you of possible trouble in that viruses are usually (but not always) contained in emails larger than 20-30k.

  • filter out "junk mail" - set up rules which automatically send any mail not directly addressed to you straight to the Trash. A quick glance over the trash will locate any "real" messages which slipped by. It certainly saves you time in clicking "delete" on each message you want to remove :)